Troubleshoot Quickbooks Online errors in Focus 2
Summary
Sometimes an export or other function may not work as we hope. Below is a guide to finding the rationale, enabling the user (and Support) to resolve the issue.
1) In this example, a user attempted to export a customer into a connected Quickbooks Online account. Note the error message in the upper right-hand corner.
2) To diagnose the problem, go to the upper right-hand corner and click Tools. Then, in the drop down menu, select Background Jobs.
3) The user may need to filter the date, user(s) or accounts at the top to ensure they can find the issue for the user experiencing it. Sometimes the list will have multiple entries. Below you see a single entry.
Once filters are set, click the eyeball on the right to see more detail.
4) You will be taken to this page. Click the blue History banner below. The error message should help the user, or support to find the next steps to resolving the issue.
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