Problem: A sale or order does not have any purchase orders when it should

Problem: A sale or order does not have any purchase orders when it should

Cause

This could happen when the syncing did not complete correctly.

How to tell if a sale or order does not have any purchase orders

  1. Open the Sale Center or Order Center
  2. From the filter on the left, find and select the sale or order.
  3. On the right side of the Center select the Purchase Order tab. If there are no purchase orders but there should be (because the sale or order contains purchase products) then you'll need to reset the purchase orders.

Solution

Determine the computer, either a Roaming Workstation or Local Workstation that has the correct version of the sale or order. Meaning the one that has the correct line items. Then, open that sale or order and perform a purchase order reset. 

Upon resetting and saving the sale or order new purchase orders will be created. If the sale/order had already been synced then the new purchase orders will be synced automatically. If the sale/order had not been synced before then sync as normal. Once they appear on the local system you can send them to vendors.

More Information

  • Resetting purchase orders requires version 5.0.187 or higher.

Applies to

  • SalesPRO Software

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