Troubleshooting and Error Messages (4.2)
I recently renamed my computer and now I can't open my SWCS company
Summary This article explains what happens to your Solatech Window Covering Software (SWCS) when you rename a computer. More Information When a SWCS company is created small configuration file, the .psd file, is created and stored in the \Companies ...
How to disable the type-ahead feature
Summary This article explains how to disable the type-ahead feature (autofill for city, state and zip) in the Solatech Window Covering Software. More Information One of the features of the Solatech Window Covering Software is to automatically fill ...
Error: A new company could not be created because the server... could not be verified
Symptoms When a new company is created an error message similarly to the following is displayed and the new company is cannot be used: A new company could not be created because the server 'xxx' could not be verified. Cause This problem can occur if ...
Error 'Unable to activate the license'
Symptoms When you attempt to activate a license you receive one or more of the following error messages: Unable to activate the license. (505) This license could not be activated. (2006) Cause This is caused when the License Manager is able to write ...
Error 2739 when creating a new company
Symptoms When you try to create a new company in the Solatech Window Covering Software you see the following error message: The new company could not be created (2739) Cause This is caused when the Solatech Window Covering Software is run without ...
Error 2739 when creating a new company with correct user privileges
Symptoms When you try to create a new company in the Solatech Window Covering Software, after running the software with the correct user privileges, you see the following error message: The new company could not be created (2739) Cause This can be ...
Can't open company after changing file locations
Symptoms When you run the Solatech Window Covering Software it determines that the location of your 'Companies' folder is invalid. It then shows the File Manager where you then change the location of the 'Companies' folder to a different, valid ...
How to reset the widths of the line item columns in Order Entry
Summary This article explains how to reset the column widths of the line item grid in Order Entry. More Information Using the mouse you can drag the column headers to make the column larger or smaller. Sometimes if you drag the description column too ...
How to reset the widths of the columns of the option grids in Order Entry
Summary This article explains how to reset the column widths of the line items grid in Order Entry. More Information Using the mouse you can drag the column heads to make the column larger or smaller. Sometimes if you drag the option name column too ...
After running PC cleaning software, SWCS no longer starts
Symptoms After running PC cleaning software such as CCleaner, the Solatech Window Covering Software no longer runs. An error message "Run-time error 9" or an error message with the word "vbalExpBar6" may sometimes display. Cause This can be caused if ...
After logging in all menu options are disabled
Symptoms After logging into the Solatech Window Covering Software all the menu options under Edit, View,Reports, Products, etc. are disabled. Cause This can happen if the database is in single-user mode. Resolution The database needs to be switched ...
After activating the license you get an ..exceeded number of licenses... error message
Symptoms When you activate the software license via the Internet you get the following warning message: You have exceeded the number of licenses that you have purchased or you choose to not activate your software. Please contact Solatech for ...
Administrator privileges required to create or upgrade a company
Summary This article explains why Administrative privileges are required in order to create or upgrade a company with the Solatech Window Covering Software when running on Windows Vista and Windows 7. More Information Due to restrictions with Windows ...
Error 9003 when attaching a database
Problem When attempting to attach a company database to SQL Server using SQL Server Management Studio you receive error 9003 with a message similar to this: The log scan number %S_LSN passed to log scan in database '%.*ls' is not valid. This error ...