Troubleshooting and Error Messages (4.2)
When opening Solatech, you receive the message "Please wait while Windows configures Solatech Window Covering Software" and you are running Norton AntiVirus
Summary This article will describe what Norton Anti Virus users should do if they receive the message "Please wait while Windows configures Solatech Window Covering Software" when attempting to open Solatech. To resolve this problem, you may need to ...
SQL Server Express 2005 fails to Install MSXML 6
Summary Cause MSXML 6 is in protected mode when installed from Windows Service Pack 3 for XP. When the Solatech 4.2 Installation Assistant tries to install a different version of MSXML 6 the installation of the prerequisites fails. Resolution 1 ...
How to reset the autofill feature for city, state and zip code
Summary This article explains how to reset the autofill for city, state and zip code fields within the Solatech Window Covering Software. More Information One of the features of the Solatech Window Covering Software is to automatically fill in, as ...
Windows Firewall is not enabled
Summary Windows Firewall is not enabled. More Information This problem indicates that Windows Firewall, which is installed by default on this computer, is disabled. Any computer that is not running behind a Firewall, software or hardware, is open for ...
Unable to connect to a computer on a local network
Symptoms When you try to connect to a mapped network drive you are unable, and no software or hardware changes have been implemented. Cause This can sometimes be caused when the 'server', the computer you are trying to connect to, was sleeping. On ...
The last SWCS company used is not valid
Summary The last SWCS company used is not valid. More Information When the Solatech Window Covering Software is closed it remembers the company that was opened at the time so that when the software is started it can automatically open the company. ...
SWCS 4.x can't access a SQL Server 2005 database
Symptoms When you attempt to open a company file located on a server using SQL Server 2005 you receive the following error message: The company '...' is not a valid company or you don't have permission to access it. Check with your system ...
Searching with Solatech Help Center 2.0 returns all documents in the search results
Symptoms This article explains the problem that when searching for keywords using the Solatech Help Center 2.0, on Windows 2000 Server or Windows 2000 Professional, all available documents are returned in the search results. Cause This is caused ...
Run-time error 91 when running Order Entry
Symptoms When starting Order Entry, either via the New Quote or New Order buttons on the main toolbar or by double-clicking a quote order order, you receive the following error message: Run-time error 91 Object variable or Width block variable not ...
Running low on disk space
MORE INFORMATION One or more disk drives is running low on disk space, which may cause various problems with not only Solatech applications but other programs as well as Windows itself. The first thing to do is to perform a disk clean up of each of ...
Problems with True OLE DBGrid 7 prevent software from running
Symptoms When starting various Solatech applications the following error message appears: DLL module TODGUB7.DLL is missing, corrupt or incompatible with the current version of the True OLE DBGRid 7. DataMode will be set to dgbBound. You may also see ...
No mapped drives detected
Summary Solatech Diagnostics has detected that the Solatech Window Covering Software is installed on a workstation operating system however no mapped drives could be found on this computer. If this computer is a stand-alone computer, not used in a ...
Mapped drives are disconnected
Summary Solatech Diagnostics has detected that one or more of the mapped drives on this computer are disconnected. More Information A disconnected network drive is one that has been mapped but is not accessible at this time. Possible Causes and ...
File locations for SWCS 4.x are missing or invalid
Summary File locations for SWCS 4.x are missing or invalid. More Information Your Solatech Window Covering Software stores references to various folders. If any of the folder references are missing or reference folders that don't exist you will not ...
SQL Server not Accessible Error Message
Summary You may receive the message that SQL Server is not accessible when trying to open your Solatech company. Although there are various reasons for this error message, the two most common are that either SQL Server isn't running or that you have ...
Error while checking write access to a SWCS company
Summary While checking write level access to the last used SWCS company database the test failed. More Information This could happen if: You have the incorrect SQL Server drives installed. You don't have access to the company database. Your network ...
Error while checking read access to a SWCS company
Summary While checking read level access to the last used SWCS company database the test failed. More Information This could happen if: You have the incorrect SQL Server drives installed. You don't have access to the company database. Your network ...
Database service not found
Summary The instance of SQL Server for Solatech was not found on this computer. More Information When the Solatech Window Covering Software is installed it installs an instance of Microsoft SQL Server Express 2005. This instance of SQL Server is what ...
Can't start software because the data transfer folder does not exist
Symptoms When you start the software listed at the bottom of this article you receive a message that the folder specified for Data Transfer files is missing or does not exist. You are unable to continue the software until a valid folder is selected ...
Cannot connect to Solatech database server
Summary The instance of SQL Server for Solatech was found on this computer however a connection to the server could not be made. This problem can also occur if testing multiple connections to the company database fails. More Information This could ...
Buttons in preferences don't work when running SWCS on Windows Vista
Symptoms When you try to click buttons like Quote and Order Defaults or Customer Defaults in Preferences nothing happens. This occurs when running the Solatech Window Covering Software on a Windows Vista machine. Cause This can be caused if the ...
3640
Summary This article explains error code 3640 that can be received when activating or re-activating a software license. More Information When activating or re-activating a software license the customer receives the following error message: Your ...
Your database is at 90% of the maximum size allowed
Summary When a company is opened you receive the following message: Warning: Your database is at 90% of the maximum size allowed. Please contact Solatech for information on how to archive your data. More Information Each time a company is opened the ...
Your database has reached the maximum size allowed
Summary When a company is opened you receive the following message: Warning: Your database has reached the maximum size allowed. To prevent loss of data you cannot use this company database until it has been reduced in size. Please contact Solatech ...
You receive an error message 3640 when trying to activate your license
Summary This article explains error code 3640 that can be received when activating or re-activating your software license. More Information When you try to activate or re-activate your software license you receive the following error message: Your ...
When downloading product updates, the progress window shows incomplete information
Symptoms When downloading products using the Product Updater, the download progress window shows incomplete information. The message 'Downloading file 1 of ' is missing the value to the right of the word 'of'. Status Solatech has confirmed this to be ...
What To Do When Options Are Not Available For A Product
Symptoms After installing new or updated products, the product shows no options or styles when selected in order entry. Cause The exact cause is not known, however the xml file that is normally created for each product fails incertain situations. ...
Unable to send or recieve files with various Solatech utilities
Symptoms You are unable to send or receive files using any of the following Solatech utilities or applications: Solatech Update Simple Data Transfer Roaming Workstations Solatech Diagnostics License Manager Activation In some instances the ...
Unable to create/edit customers, vendors, employees, quotes or orders
Symptoms When you attempt to create or edit a customer, vendor, employee, quote or order the system hangs. Cause This can be caused by a corrupt type-ahead data file. If this file is corrupt the system will hang whileattempting to read the file, ...
Unable to add customers, vendors, shipping methods, etc.
Symptoms SWCS starts but you are unable to add or edit customers, vendors, shipping methods, referral methods, etc. When you attempt to add a new shipping method the application does not do anything. If you attempt again to add a shipping method you ...
Turning off automatic restore points does not work
Symptoms When you turn off automatic restore points and then try to upgrade a company file the system still attempts to create a restore point. If the restore point cannot be created the company upgrade does not complete. Cause This is caused by a ...
The log information in this company file exceeds the recommended size
Summary When a company is opened you get a message indicating the log information in the company file exceeds the recommended size. More Information Your Solatech Window Covering Software maintains an ongoing log of events that occur with the company ...
The ability to search for quotes or orders is unavailable
Summary This article explains the scenario where the ability to search for quotes and/or orders is unavailable. More Information The ability to search for quotes and/or orders is determined by the security privilege to view orders. If this security ...
SWCS 4.2 Installation Assistant is unable to download files
Symptoms When the SWCS 4.2 Installation Assistant attempts to download one or more files to install you receive the following error message: Unable to download the files (800) Cause This is typically caused by a firewall on the local network, either ...
Run-time error 9 with vbalExpBar6
Symptoms When you run the Solatech Window Covering Software you receive the following error message: Run-time error 9 Note: The title of the error message is vbalExpBar6. Cause This is caused by the color depth of the display adapter being less that ...
Run-time error 0 with vbalExplorerBarLib
Symptoms When you run the Solatech Window Covering Software you receive the following error message: Run-time error 0 Note: The title of the error message is vbalExplorerBarLib. Cause This can be caused by one or more required system files being not ...
Room Location Field Not Properly Refreshing
Symptoms When editing line items of a quote or order, double-clicking a line item does not consistently repopulate the Room Location field. This issue may also occur with the first option of a quote or order if the first option is something other ...
Product refreshes each time you use it, even when no changes have been made to it
Symptoms When you use a product in Order Entry or any other part of the system that uses products, the product refreshes every time, even though no changes have been made to it and you are able to use the product after it refreshes. Cause This can ...
Product does not get added to the system when doing a Product Refresh
Symptoms After performing a Product Refresh in Product Manager to add a new product the product is not added. When looking in the Event Log the following error is listed: The product 'xxx' from the product file 'yyy' could not be added. More ...
'Testing Communications' window does not go away
Symptoms When any of the applications or utilities listed at the bottom of this article attempt to communicate with Solatech over the Internet the 'Testing Communications' dialog box appears but does not go away. Cause The cause of this issue is ...
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