What To Do When Options Are Not Available For A Product
Symptoms
After installing new or updated products, the product shows no options or styles when selected in order entry.
Cause
The exact cause is not known, however the xml file that is normally created for each product fails incertain situations. Resetting the XML file causes it to be rebuilt and normally eliminates the problem.
Workaround
No other workarounds have been identified for this issue.
Resolution
To resolve this issue, open Product Manager. Double-click the problem product to open the Edit Product window. Click on the Advanced tab. Click "Reset XML". Close the product manager. Create a new quote or order (no need to save this). Select the problem product. The XML file should be rebuilt, and the product should now work properly.
Status
Solatech has verified that this issue occurs in certain instances. The above resolution normally takescare of the problem.
Applies To:
- Solatech Window Covering Software 4.2
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