Unable to send or recieve files with various Solatech utilities

Unable to send or recieve files with various Solatech utilities

Symptoms

You are unable to send or receive files using any of the following Solatech utilities or applications:

  • Solatech Update
  • Simple Data Transfer
  • Roaming Workstations
  • Solatech Diagnostics
  • License Manager Activation

In some instances the application or utility will just report that it cannot send or connect. In others ismay just look like it's not doing anything when you click a button to send.

Cause

One of the required files for the communication module that Solatech uses is not installed.

Workaround

Download and run the hot fix documented in the following knowledge base article:Hot Fix 641513

Status

Solatech has confirmed this to be a problem with the software listed at the end of this article. As more information becomes available this article will be updated.

References:

For more information, refer to the following knowledge base articles:

  • Hot Fix 641513

Applies To:

  • Product Designer 4.2
  • Solatech Report Writer 1.1
  • Solatech Window Covering Software 4.2