Overview

When trying to send an email message you receive an error message that suggests you check your firewall is blocking SMTP connections on the specified port.

Cause

This is most often caused by incorrect email settings:

When application preferences are set to All email should come from one company account but the company account settings have not been setup.

- or -

When application settings are set to Each employee will use their own settings but the employee email settings are set to use the global company settings but the global company settings have not been setup.

- or -

When application settings are set to Each employee will use their own settings but the employee email settings are set to use email settings specific to this employee but the SMTP settings have not been setup.

Solution

Based on how email should be used, make sure email settings have been correctly setup in Application Settings and also for each employee.

Application Settings

1. From the System button click Application Settings.
2. Click the Email Page.
3. Make the appropriate selection for the email sending method and if required fill in the company SMTP account settings.

Employee Settings

1. Open the Employee Center.
2. Select the first employee.
3. From the Employee tab click Edit.
4. On the Edit Employe screen click the Email tab.
5. Make the appropriate selection for the email sending method and if required fill in the employee SMTP account settings.

More Information

Enabling the email feature may be required to be performed from each Roaming Workstation. Once enabled, settings will be by synced to all Roaming Workstations.