Problem: Email content wraps in strange places
Overview
When sending email via Outlook the received email
message content wraps in strange places even though it appears fine when
sending and also when editing the email template.
For example:
"Thank
you for your business. Your order number is 12345. Excluding any
unforeseen delays, we expect your window coverings to be installed in
approximately <<DeliveryRange>>. Once all of the items have
arrived, we
will contact you to schedule the installation."
Cause
This is sometimes caused by the way Outlook encodes (formats) the text for outgoing text email messages.
Solution
The solution is to adjust the outgoing encoding for messages to be Unicode (UTF-8).
- Open Microsoft Outlook
- From the File menu click Options, Advanced, International Options.
- Change the value for Preferred encoding for outgoing messages to: Unicode (UTF-8).
- Click OK.
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