Symptoms

When a process report such as a quote, invoice, order confirmation, etc. are printed and the quote/order has a discount as a %, the dollar amount portion of the discount does not always print. For example instead of printing "(50%) $1,234.48" only "(50%)" is printed.

Cause

This is caused when the text to print in the discount field is too small for the size of the field. When this is the case, typically when the discount dollar amount is more than $1000, the data is truncated.

Resolution

Change the size of the 'data' fields in the Totals section of the process report. The default value is 1" which in some cases is too small. Changing the size to 1.3" will make the field large enough to display all of the discount text.

To change the field size

1. Run SWCS.
2. From the Tasks menu, click Manage Process Reports.
3. Select the category that contains the report you want to modify.
4. Find and select the actual report that you want to modify.
5. On the toolbar, click Modify.
6. Click the Totals button.
7. On the right side of the dialog box, next to "Width of data (inches)", change the value from 1 to 1.3.
8. Click OK.
9. Click OK again.
10. Close the Reports Center.

Status

This behavior is by design.

Applies To:

• Solatech Window Covering Software 4.2