IMPORTANT NOTE: If your Stripe account balance is $0 (meaning your Scheduled Payout has occurred), you will need to transfer funds from your bank to your Stripe account before initiating the Refund.

STEPS TO TRANSFER FUNDS: Tools -> Stripe -> Payouts tab -> click See Details (on right side) -> click Add to Balance 

1. Log into your Focus account and click Tools

2. Click Stripe from the Tools dropdown

3. On the Recent Payments tab, click the transaction to be Refunded to open the payment details window

4. Review Payment Details and Payment Method Details sections to confirm this is the correct transaction to refund. When confirmed, click Begin refund button.

5. Enter amount of refund, reason for refund, and any important details about the customer or transaction.

6. A successful refund will display the following message. Close this window.

7. Navigate to the Sales page from header.

8. Enter the Sale # (taken from the Payment Details window during Refund) to search. Click the sale number from the Number column.

9. Open the Total banner and then the Payments banner to see the initial transaction and the Refund.

IMPORTANT NOTE: If your Stripe account balance is $0 (meaning your Scheduled Payout has occurred), you will need to transfer funds from your bank to your Stripe account before initiating the Refund.

STEPS TO TRANSFER FUNDS: Tools  Stripe  Payouts tab  click See Details (on right side)  Add to Balance