If your Solatech Product Policy gets deleted, you may receive various error messages when trying to download and install Product Updates. The most common of these errors is "Code 34" . The text will read "The product X cannot be added because the manufacturer X cannot be found or added to this company"
If you receive this error message when running a product update, contact Solatech support (support@solatech.com) to have a new Product Policy sent via the internet to you. You will receive instructions on how to install the new product policy from the Support Team.
For more information, please refer to the following Knowledge Base Articles