A roaming workstation does not have all products that exist on the main system

A roaming workstation does not have all products that exist on the main system

Symptoms

This article explains the situation when a roaming workstation does not have all the products that are active on the main system. The specific symptom is that a main system has two products with the same name but for different manufacturers. After a local sychronization has been completed the roaming workstation only has one of the two products.

Cause

The cause of this issue is unknown.

Workaround

Rename of the the products.

Note: Disabling one of the two products will not work - the names must be different.

Status

This was fixed in version 4.2.283 of the Solatech Window Covering Software. This version was first released in update SU081030. For more information see: What's new with update SU081030

References:

For more information, refer to the following knowledge base articles:

  • What's new with update SU081030

Applies To:

  • Solatech Window Covering Software 4.1
  • Solatech Window Covering Software 4.2