3640

3640

Summary

This article explains error code 3640 that can be received when activating or re-activating a software license.

More Information

When activating or re-activating a software license the customer receives the following error message:

Your license cannot be activated at this time. Please wait a while and try again. If this problem persists then please contact Solatech. (3640).

This is caused when there are no more free activation slots for the license. This can happen if a license is reset but the activation slot it was using was not removed and an empty one added.

To resolve you must identify the activation slot that is no longer being used, by referencing the Product ID's, remove that slot and add a new one back.

Note: This can also happen if a user is trying to install/activate the software on more computers then they are supposed to.

APPLIES TO

  • Product Designer 4.0
  • Product Designer 4.1
  • Product Designer 4.2
  • Solatech Report Writer 1.0
  • Solatech Report Writer 1.1
  • Solatech Window Covering Software 4.0
  • Solatech Window Covering Software 4.1
  • Solatech Window Covering Software 4.2

    • Related Articles

    • Edit an Email Template in Focus 2

      How to Edit an Email Template in Focus 2 This guide provides a step-by-step process for editing and sending a quote email template, making it an essential resource for anyone looking to streamline their communication with clients. By following these ...

    • Discount Groups, Create and Apply to a Customer(s)

      Create and Apply a Discount Group to a Customer(s) This guide provides a step-by-step process for creating and applying a discount group to one or more customers. By following these instructions, users can efficiently manage additional discounts, ...

    • Updating Your Profile Information in Focus 2

      Updating Your Profile Information on Solatech This guide provides a straightforward process for updating your profile information on Solatech, ensuring your account details are accurate and current. By following these steps, users can easily manage ...

    • Setting up SMTP email for your Solatech Focus User Account

      Summary Solatech Focus allows users to setup the email address which will be used to send quote to customers. By default, emails sent will come from noreply@Solatech.com. Your Account Administrator will decide to either have all emails sent from one ...

    • How To Disable an Adjustment in Focus 2

      How To disable an Adjustment Summary: This guide provides a straightforward process for disabling adjustments within an account, ensuring users can manage their settings effectively. By following the steps outlined, users can quickly navigate from ...